Customer Engagement for Businesses presented by Michael Haynes - Luncheon Event

Join the CACC as Michael Haynes, Director of 2Excell discusses 'Customer Engagement in a Business to Business (B2B) context'. The session will demonstrate to attendees how organisations operating in business markets can create value for both their company and their customers, through effective engagement and responsiveness to customer needs.

Guests will have the opportunity to hear about:

• Leading approaches to understand and engage with your business customers
• How to turn customer needs into specific, actionable and measurable projects
• Essentials to creating an effective engagement strategy